What is your turn around time?

We’ve all heard the stories of turn around times being 6-8 weeks, but that is NOT how Bird House Boutique runs! My priority is to keep costs for customers low, so I don’t keep stock. Instead, I bulk order from our factory every two weeks - so, every other Friday. All orders that have been placed and paid for by 8 a.m. Friday morning will be included in that week’s order, and will arrive to me by mid-week the following week. From there, I package all orders up and ship out by that Friday! At most, your turn around time will be 3 weeks. The quickest it could be is a week! Our factor order dates for the remainder of the year are as follows:

August 16, August 30, September 13, September 27, October 11, October 25, November 8, November 22, December 6, December 20

Where are you located?

We are a Texas based business in the heart of the Pineywoods!

Can I cancel my order?

Sure! If I have not placed your order with our factory, you are eligible to cancel. Please send an email to birdhouseboutique2024@gmail.com with your order number and let me know that you wish to cancel.

How do I know if the item will fit?

Check out our sizing guide here! We have a page dedicated to measurements, and we highly recommend measuring your child before ordering.

Are you on social media?

I am! I have a Facebook group called Birdhouse Boutique VIP where I post new arrivals before they make it to the website, free shipping contests, Facebook lives of all order unboxing, and so much more!

Do you offer refunds or exchanges?

For more information on refunds, exchanges, and shipping, click here. Due to the nature of our business model where we order your items individually, we do not offer refunds or exchanges except for the following reasons:

1. The size you received is not the size you ordered. If the tag on your item lists the incorrect size, a refund or a replacement will be offered. For replacement, buyer is responsible for shipping back to me, but I will cover shipping of the new item! The item must return to me in the condition it was sent - no stains, unworn, and unwashed.

2. Your item is damaged, but the packaging is intact. I hand check each item before it is packaged and shipped to ensure that items are not damaged; however, if you notice any damage to an item, please email me as soon as possible at birdhouseboutique2024@gmail.com with photos of the damage. *Please keep in mind that we are not responsible for damage to the package while in transit. If your item is damaged while in possession of UPS, USPS, or FedEx, due to mishandling, we cannot offer a refund or an exchange. You will have to file a complaint with the shipper.